What is Digital Transformation?
Digital transformation involves fully integrating digital technologies within a company. This integration can be deployed at various levels:
– At the production level, to enhance performance or flexibility.
– At the core of operational processes, to facilitate collaboration or reduce the burden on operators.
– Within products, to gather data on their usage or maintenance.
– In customer relations, to simplify interactions and enhance responsiveness.
Digital transformation relies on a constellation of innovative technologies (web platforms, RFID chips, sensors, connected devices, tablets, smartphones, robots, etc.). Its implementation varies from one organization to another: it adapts to its field of activity, the goods or services it generates, as well as its specific issues.